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Bishopstoke Parish Council

Police/Trading Standards

Bishopstoke Parish Council Police/Trading Standards

Eastleigh Police Station

Opening Hours

Monday to Saturday: 8am - 8pm
Sunday 9am - 5pm (closed for lunch from 2pm - 2:45pm)

Address

18-24 Leigh Road
Eastleigh
SO53 9DG

Call 101 for non-emergency assistance

 

Trading Standards Warning Posters

Doorstep and telephone callers offering foam insulation

Hampshire Trading Standards would like residents to be alert to cold callers at the door and/or on the telephone offering to spray foam insulation for lofts.  The caller may make false claims such as they are working for or on behalf of local authorities, or that they work with Trading Standards.

They may make exaggerated claims about the merits of the foam and its ability to prevent heat loss, also about the savings that can be achieved balanced against the cost of installation.  Claims that existing glass fibre insulation no longer meet current regulations are untrue.

Although in some cases spray foam insulation can be effective, it can also cause problems if incorrectly applied, and is often unnecessary.  One of the main problems can be lack of ventilation to the roof space, which can cause condensation and damp.  Often the wooden roof beams are encased in foam, this can cause the wood to rot inside the foam.

Once applied the foam is almost  impossible to remove without damaging the roof.  Therefore it is important to research the suitability of the foam for the property before having it installed.  The resale value of the property may be affected if the foam is unsuitable.

The National Insulation Association (NIA) represents the insulation industry in the United Kingdom and have a code of professional practice that all members agree to follow.  It is recommended that you always use an NIA installer or by calling 08451 636363.

For further information on energy savings you can contact the Energy Savings Trust on 0300 123 1234

Trading Standards advise consumers not to agree to work that is instigated as a result of a cold call or via a leaflet drop. Consumers should obtain at least 3 written quotes from reputable businesses or traders who are either members of the Hampshire County Council Trading Standards Buy With Confidence Scheme or a recognised trade association.

Members of the Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair.  All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by telephoning 01962 833620, emailing buy.with.confidence@hants.gov.uk or via the website www.buywithconfidence.gov.uk

Traders who agree work at the home of an individual or at a place other than their usual business premises are required by law to provide consumers with a Notice of Right to Cancel, which gives consumers a 14 day cooling off period from the date the work starts.  So, legally, you may have the right to cancel even though work has commenced..

If anyone has any information about traders who are cold calling or requires any advice on doorstep crime they can contact Hampshire County Council's

Quick Response Team on 01962 833666

(Monday – Friday 0900hrs to 1700hrs)
where specially trained officers are on hand to provide advice. 

If assistance is required outside of these hours please contact Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.  

Hampshire County Council Trading Standards Service
Montgomery House  Monarch Way
Winchester  Hampshire  SO22 5PW 
Tel: 01962 833620
Fax: 01962 833698   
E-mail: ts.safeguarding@hants.gov.uk

 

Doorstep callers offering  to Tarmac driveways - Langrish/ East Meon area

WARNING 

Hampshire County Council’s Trading Standards Service is warning the public to be wary of cold callers at the door offering to tarmac driveways. Reports have been received from the Langrish/ East Meon area, but the warning applies to all of Hampshire.

Although consumers have statutory rights when buying at the door, including a 14 day right to cancel for goods over £42, the right to a refund, replacement or repair if the goods are faulty, falsely described or not fit for purpose.  Those rights can only be exercised if the seller is a trader, and if they give full and correct contact information. The trader must also give a consumer paperwork detailing a 14 day cancellation period. This paperwork must also request your authorisation to start within the 14 day cancellation period.  Please note that if you agree for work to start within the 14 days but decided to cancel within the cancellation period a consumer must pay a reasonable sum for the work completed. Trading Standards recommend residents do not buy goods at the door.

For further information on buying at the door,  click on the following link to Hampshire Trading Standards website Your rights when buying at the door

Members of Hampshire County Council Trading Standards Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair.  All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by telephoning 01962 833620, emailing buy.with.confidence@hants.gov.uk or via the website www.buywithconfidence.gov.uk

If anyone has any information about traders who are cold calling or requires any advice on doorstep crime they can contact Hampshire County Council's

Quick Response Team on 01962 833666

(Monday – Friday 0900hrs to 1700hrs)

where specially trained officers are on hand to provide advice. 

If assistance is required outside of these hours please contact Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.  

Hampshire County Council Trading Standards Service

Montgomery House  Monarch Way

Winchester  Hampshire  SO22 5PW 

Tel: 01962 833620

Fax: 01962 833698   

E-mail: ts.safeguarding@hants.gov.uk