Citizens Advice in North and West Kent

Citizens Advice have adapted their advice services to make sure they could continue to support local people with the problems they face throughout the pandemic. They are incredibly proud of how their volunteers and staff have adapted to delivering advice remotely, and their dedication has meant that they've been able to continue giving free, independent, confidential and impartial advice at a time when people have needed them most.

They have now been able to take this a step further, with the introduction of two changes to their Adviceline telephone advice service:

1. Their local Adviceline is now free to call. They have a new freephone number, which means that cost should never be a barrier to people contacting them for advice.
2. They are extending their local Adviceline opening hours to 9am-5pm, Monday to Friday.

They're delighted that their Adviceline is now free to call and open for longer. They have more Advisers than ever answering calls, and they believe that these changes should make it as easy as possible for local people to make that first contact with them when they are in need of advice and support.

These are the new contact details for anyone seeking advice:

• Call for free on 0808 278 7810 Monday-Friday 9am-5pm
• Email at advice@nwkent.cab.org.uk

The new freephone number replaces their existing Adviceline number (0300 330 9001), however the old number will continue to work and a recorded message will give people the option to continue with their call or to ring back on the new freephone number.