Sheldwich, Badlesmere and Leaveland Parish Council
FROM SWALE BOROUGH COUNCIL - ONLINE PLANNING SERVICES
Online planning services are an important part of us providing an effective and open planning service to our customers and residents of Maidstone and Swale. Our public access portal pa.midkent.gov.uk is widely used and is the busiest part of both Maidstone and Swale councils’ websites. We are looking to further improve our online offer and will be reviewing our webpages, interactive mapping and guides over the coming months.
To support this we are carrying out a review of the types of calls we receive and have found that a large proportion of our calls involve directing customers to our website or to the planning portal. So, as well as looking to improve our offering we are also looking to update our contact details to make online services the primary port of call for everyone. To this end we are removing references to our planning number from our website as a customer that can access our website, can also have immediate access to our online services, rather than call us to be directed back on line.
We have found that a number of parishes provide the planning number and email address(es) on their websites too and we would therefore be grateful if you could replace the phone number with the following links to help our customers:
http://pa.midkent.gov.uk (to find an application and to comment on an application)
https://www.planningportal.co.uk/ (to submit an application or access guidance on do I need planning permission)
http://www.maidstone.gov.uk/residents/planning (to find out more about us, and local requirements for applications and pre-application requests)
Many thanks in advance for your help in enabling us to improve our services and kind regards
Mid Kent Planning Support Manager
Mid Kent Planning Support (MKPS)
Maidstone BC, Swale BC and Tunbridge Wells BC
t 01622 602503