COVID-19 and our community
Dartford Borough Council is working to support local families, voluntary groups and businesses through these challenging days so it’s great to see how many wonderful townsfolk have stepped forward to help in and around their own communities.
Thousands of small acts of kindness are happening around our Borough every day and together, they demonstrate the strength and resilience of our town.
Working together as a community is one of the keys to success so we have created Dartford Together to bring together reliable information and support from us and our trusted community partners. Please follow us on Facebook at Dartford Together.
If you are fit and well and would like to volunteer to help during this outbreak there are several ways to do it.
First, keep in touch with local social media in your area and see what your neighbours are asking for. They may be grateful just to hear a friendly voice at the end of a phone. Second, you can add yourself to our volunteer database here at DBC and we may be able to match you with particular needs in your area.
Thirdly, if you have particular expertise and experience in helping people through a public service - perhaps as a retired police officer, teacher or council officer for example, we would be very pleased to hear from you. Volunteers with up-to-date DBS checks are especially welcome but please do contact us even if your DBS expired on retirement. We may have use for you!
Here at DBC, we’ve had to close our walk-in services at the Civic Centre to help slow the transmission of the virus amongst our staff and visitors but that doesn’t mean we’re not here to help.
Visit us online or call us on 01322 343434
Finally, whilst almost the ENTIRE Borough is pulling together to help each other and do the right thing, we’re sorry to say that a handful of people see this situation as an opportunity for crime
Don't get scammed
Scammers and criminals are already looking for opportunities to scam people as a result of the Coronavirus (COVID-19) pandemic. Happily, there are many more stories of kindness and generosity but we want to make people aware of the scams as they emerge - which they seem to be on a daily basis. Please keep yourself safe.
We have received reports from Kent Police of people door-knocking and claiming to be from the health authority.
Staying safe if you are getting help with your shopping
Don’t give money to anyone you don’t know or trust.
Please don’t hand your credit or debit card to anyone. Never write your PIN down or give it to anyone else.
If you don't know the person who's offering to help with your shopping, make sure they're introduced by someone you know and trust.
Some basic ‘rules’ for helping someone with shopping - or receiving help.
If you're getting help with shopping from someone you know or trust (or helping someone who knows and trusts you) there’s some basic advice
Wash your hands as often as possible but always before shopping and after deliveries
keep at least two meters (three steps) away from each other when paying your helper or delivering shopping. It might seem a bit strange at first but it’s the right thing to do. You might want to use your front step as your collection point but never leave cash or goods where you can’t see them
get a receipt for any money (or take a photo);
If you are delivering shopping to someone’s doorstep, please knock or ring the bell and stand a few yards away to make sure the person is in and knows you have left their shopping. It’s also an opportunity to make sure they are otherwise fit and well - but don’t forget to keep a distance!
Help with click and collect shopping
If you're getting help, or helping someone with click and collect shopping it's important that you follow the same guidelines but its best if :
The person getting help makes the order and pays online;
The person getting help shares the order reference number, ideally by email;