Future Questions about gas changeover

Some time ago the office asked us to help with residents' questions. The idea was, we’d send the office a list of concerns on a weekly basis and the office would send us all the answers so we could share them on our website/newsletters.

A lot of residents had questions about safety which we passed to the office. So far we haven’t had answers to these and we understand the office has had to seek more expert clarification.

Whilst the vast majority of members have been understanding about delays in giving clarity, we have had a bit of backlash from others who say we have left them feeling worried and anxious. Obviously this wasn't our intention.

Site safety concerns flagged up by Calor are one of the reasons gas tanks are being removed in the first place so we make no apologies for making sure we get to the bottom of matters to do with residents' safety.

The office has apologised for the delays in answering residents’ safety concerns which led to a backlash against us. However, we’ve asked the office that, from now on, they deal with all questions about gas changeover directly. Feel; free to contact the site supervisor at toni.bacon@royalelife.com. If you have any questions whatsoever.