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NEWS from Prescott Surgery

By Jackie Jones (uploaded here by BHDPC) Bomere Heath & District Parish Council

Monday, 23 July 2018

ABOUT THE AUTHOR

Chair of Prescott Surgery Patient Group

VIEW ALL ARTICLES BY THIS AUTHOR

Find out more about this community in:

Prescott Surgery Patient Group

Patient Survey Outcome and Action Plan Summary - June 2018

Introduction

Prescott Surgery Patient Group agreed with the surgery to conduct a patient survey with the aim of understanding the views of the wider patient population. There are over 6500 patients at Prescott Surgery. The patient survey was undertaken for one week only during February 2018. This particular week also happened to be to week where adverse weather conditions (heavy snowfall) hit the area of Baschurch. Despite the weather conditions 231 surveys were completed.

The Patient Group members were partially present in the surgery from Monday to Friday. During this time members promoted the survey to patients and provided support if needed. The collection of the surveys and analysis of results has been completed by the members of the Patient Group to provide an independent report for the surgery. The output is of both numerical analysis of the total surveys completed and also the verbatim comments provided by patients

What is going well at Prescott Surgery?

· 86% of patients rated their experience at Prescott Surgery from Good to Outstanding.

· 60% of patients said it was extremely or very easy to get through to the surgery and speak to a receptionist.

· 62% of patients said it was extremely or very easy to get a pre bookable appointment by phone or face to face.

· 90% of patients said it was extremely easy or very easy to get your prescription from the dispensary.

· 81% of patients said the dispensary staff members were either extremely helpful or very helpful when dispensing medication.

· 80% of patients said the receptionists were extremely or very helpful either on the phone or at the front desk.

· 82% of patients were very or moderately satisfied that the doctor gave them enough time during their appointment.

· 82% of patients felt very or moderately satisfied that the doctor listened to their concerns.

· 80% of patients felt very or moderately satisfied that when they saw the doctor he/she explained further tests or treatment to them.

· 84% of patients felt very or moderately satisfied that when they saw or spoke to the doctor he/she treated them with respect, care and concern.

· 82% of patients felt very or moderately satisfied that the last time they spoke with their doctor he/she involved them in decisions regarding their care

Some of the fantastic comments received

“Great service. Flexible and really appreciate being able to get an appointment for my children, even last minute or as an emergency. The doctor always pays great care and attention, putting children at ease. Prescription/pharmacy service is also great.”

“A great team; helpful, kind, patient and pleasant. All the reception team appears to work very hard and are good at what they do. An excellent Practice Manager who goes the extra mile!”

“Treatment of patients as individuals is very good. Different doctors good in different areas, gives good choice for patients”.

“Outstanding service for all the family. Given the media coverage of GP service failings in other areas, Prescott must be head and shoulders above the rest”.

“The service is fantastic, thank you”

Areas for focus and/or improvement

‘We listened and we are responding’

Based on the survey and what you told us, the GP Partners, Practice Manager and Patient Group representatives, have agreed to focus on the following priorities

1. Priority one. Improving the telephone access to the surgery. As patients you informed us that it isn’t always easy to get through to the surgery, as you would like it to be.

2. Priority two. Improving patient awareness of Online Services. Informing our patients of how they can book appointments and order medication using a secure Online Service. Quite a number of comments received illustrated that patients are not aware of the online services, how easy it is to book a pre advance appointment online and also how simple it is to order your medication.

3. Priority three. Investigation the possibilities and options regarding extended access/hours at the surgery. Feedback received illustrated interest in the surgery opening later in the evenings or on a Saturday morning.

The three priorities are been looked into and the Patient Group is working closely alongside the Practice Manager and surgery staff to investigate all possible options for future development.

Jackie Jones - Chair, Prescott Surgery Patient Group

Contact Information

Mrs Sue Horton, Parish Clerk

Find Bomere Heath & District Parish Council

Shrewsbury Road, Shrewsbury, Shropshire, SY4 3NX

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