SE Water Update 1 June 2026 Part 3

Compensation

We are truly sorry for the impact this situation has had on residents and businesses in parts of Kent and Sussex where there have been water supply issues during the hot weather over the past week.

We abide by our Guaranteed Standards of Service (GSS) and we are fully committed to compensating our customers and businesses fairly for this disruption. We want to ensure that every single customer and business receives exactly what they are entitled to. Customers and businesses can view and download the up-to-date GSS guidance here.

For business customers, any compensation that is paid by South East Water will go to their water retailer. It is the retailer's responsibility to apply this to their account.

Water reduction

Although the weather is cooling this week, while our system recovers we’re continuing to encourage customers to:

• Stop using jet washes, hosepipes and sprinklers. Swap paddling pools for water blasters to keep kids cool and the car and patio can wait for a wash.

• Think about where you can swap tap water for recycled water. Reuse water from baths, showers and sinks in the garden.

• Act now, please do all you can to cut down on everything but essential water use, which is drinking, cooking and hygiene.

Once again, we are sorry to customers who have had interruptions or low pressure in their water supply. We will continue to do all we can to prevent and resolve the issues.

Kind regards,