South East Water Update

Latest update from SE Water. There is some bottled water at the village hall.

Good morning,

We are writing to confirm the latest regarding water supply issues in the Ulcombe area of Kent.

The situation

We’re sorry that some customers in this area continue to have no water. This is not the service or experience we want to provide and we’re doing our best to move water around the next work to resolve this issue.

What have we been doing?

Our fleet of tankers has been working 24/7 putting additional water into the network in areas where demand has been extremely high and to support our stored water reservoirs.

However, due to the nature of water supply networks, some customers on higher ground or at the far end of the network may have had low pressure or supply interruptions, especially at peak use times.

In addition we have had some leaks and bursts, which while frustrating, is normal for a network of more than 9,000 miles in length and under high pressure at all times. We are deploying even more teams to be out and about looking for and fixing leaks.

We are preparing to deliver bottled water to the area for customers to collect. Our customer care team is preparing to deliver bottled water to customers on our priority services register who are unable to collect the water themselves.

Looking ahead

Forecasts show the hot spell is set to continue, so we are asking customers to be mindful of their water use, to help relieve pressure on the water system.

We will continue to do all we can to prevent and resolve the issues.

Regards,