Thames Valley Alerts: Further Information on Coronavirus Test and Trace

Information received from NHS Test & Trace web tool team (EA) as a result of query from a Co-ordinator:

Contact tracers will:

• call you from 0300 013 5000
• send you text messages from ‘NHS’
• ask you to sign into the NHS test and trace contact-tracing website
• ask for your full name and date of birth to confirm your identity, and postcode to offer support while self-isolating
• ask about the coronavirus symptoms you have been experiencing
• ask you to provide the name, telephone number and/or email address of anyone you have had close contact with in the 2 days prior to your symptoms starting
• ask if anyone you have been in contact with is under 18 or lives outside of England

Contact tracers will never:

• ask you to dial a premium rate number to speak to them (for example, those starting 09 or 087)
• ask you to make any form of payment or purchase a product of any kind
• ask for any details about your bank account
• ask for your social media identities or login details, or those of your contacts
• ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
• disclose any of your personal or medical information to your contacts
• provide medical advice on the treatment of any potential coronavirus symptoms
• ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else
• ask you to access any website that does not belong to the Government or NHS