Thames Water Free Priority Services

Thames Water offer a free Priority Service to customers who find themselves in vulnerable circumstances. By registering for this service Thames Water aim to provide free support in the unlikely event you have no water, by prioritising the most vulnerable first.

Thames Water can tailor their services to meet your needs, from using your preferred means of communication to delivering water to your door, giving you peace of mind at a time when you need it most.

Thames Water work with Scottish and Southern Electricity Networks to help customers register for priority services once and benefit from support during both power cuts and water supply interruptions. Amongst the eligibility criteria are poor mobility, sight or hearing loss, dialysing at home, speech or hearing difficulties, mental health issues.

For more information, email ecs@thameswater.co.uk, call the Extra care Team on 0800 0093652 option 3, or visit www.thameswater.co.uk/priorityservices. Financial support is available as well: search ‘help paying your bill’ on the Thames Water website.