Ok, I understand
Cookie Notice: This site uses cookies. For more information, please see our privacy policy.
Skip to main content
HugoFox Home > Privacy

Privacy Policy for HugoFox Ltd


This Privacy Policy describes what information we collect and how it's used and shared. Note that any capitalised terms not defined in this Privacy Policy have the meanings set forth in our Terms and Conditions. If you don’t agree with the terms of this Privacy Policy, you may not access or use the Services. If you have any comments or questions about this Privacy Policy, feel free to contact us at team@HugoFox.com.

1. Overall Principles

First, we don’t sell your personal information to anyone. Second, we don’t ask for your personal information unless we need it to provide or improve the Services for you. Third, we don’t share your personal information unless you’ve specifically allowed it, or for the very limited purposes described below. Finally, we appreciate that when you use our Services, you trust us with your information, and we take that responsibility very seriously. This Privacy Policy holds us accountable for protecting your rights and your privacy.

2. Collection

When you use the Services, we collect the following information, and use it only as described below:

2.1 Account Information. This may include your name, address, email address and phone number. We use this information in the ways you would expect, such as to set up your Account or contact you.

2.2 Third Party Account Information. If you use Third Party Services, such as social media or photo-sharing services, you may provide us with your Third Party Services account information, such as your username (note that we don’t store any passwords you use to access Third Party Services). We transmit, and may store, such account information, only as needed to provide the Services, and only in accordance with the terms and policies of the Third Party Services.

2.3 Payment Information. When you initially provide or update your payment information, we transmit it via an encrypted connection to one of our Payment Processors GoCardless or Sage Pay who process your payment information in accordance with their own privacy policy.

2.4 Communications With Us. When you send us emails or other communications, such as customer support inquiries, we maintain those communications and their contents so that we can resolve your inquiries or otherwise assist you.

2.5 Public Comments On The Services. When you use the Services, we store, process and transmit your User Content (such as your photos) and information related to your User Content (such as location tags in photos). We process and store such files and information in order to provide the Services, as described in our Terms and Conditions.

2.6 Files You Provide Us. When you use the Services, we store, process and transmit your User Content (such as your photos) and information related to your User Content (such as location tags in photos). We process and store such files and information in order to provide the Services, as described in our Terms and Conditions.

2.7 Usage Information. This includes information about your activity on and interaction with the Services, such as your IP address, your device or browser type, the webpage you visited before coming to our sites and identifiers associated with your devices. This information enables us to analyse how the Services are being accessed and used, and to track performance of the Services.

2.8 Location Information. Your devices (depending on your settings) may transmit location information to the Services. We use this information to customize, improve and protect the Services.

2.9 Cookies And Other Technologies. We use these technologies to do things such as remember your preferences, keep you safe and improve and promote the Services. You can read more about how we use these technologies in our Cookie Policy, which is incorporated by reference into this Privacy Policy.

3. Collection

3.1 Third Parties You Authorise. You can give third parties access to your and your End Users’ information on the Services. Such third party’s use of this information will be governed by the terms and privacy policies of the third party.

3.2 Following The Law. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to comply with the law, protect our rights or prevent fraud or abuse of HugoFox or our users. Should we receive law enforcement or national security requests for information, we scrutinise such requests carefully. When legally permitted, we provide our users with notice that their information is being requested. This notice is provided so that you have the opportunity to challenge such requests.

3.3 Others Working For HugoFox. HugoFox uses certain trusted third parties to help us provide, improve, promote and protect the Services. These third parties may access, process or store your information to perform tasks only for the purposes we’ve authorised, and we require them to provide at least the same level of protection for your information as described in this Privacy Policy. We also may share with third parties aggregated or anonymised information that does not directly identify you.

3.4 Business Transfers. If we are involved in a reorganisation, merger, acquisition or sale of our assets, your information may be transferred as part of that deal.

4. Protection

We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network and testing for and protecting against network vulnerabilities. Payment information is transmitted using HTTPS encryption.

5. Retention

We'll retain your personal information for as long as we need it to provide you with the Services. You can ask for your personal information to be deleted at any time by deleting your Account or contacting us at team@HugoFox.com. Please note that there may be latency in deleting your personal information from our servers and backup storage, and we may retain your personal information in order to comply with the law, protect our rights, resolve disputes or enforce our agreements.

6. Location

Information that you submit through the Services may be transferred to countries other than where you live. We also may store information locally on the devices you use to access the Services. We also may transfer information to third parties outside the UK for processing or to support the Services, and we require them to provide at least the same level of protection for your information as described in this Privacy Policy.

7. Access

To modify or delete the personal information you have provided to us, simply log into the Services and update your profile. We may retain certain information as required by law or for necessary business purposes. On request, we'll provide you with a copy of your personal information that we maintain. This request may be subject to a fee not exceeding the prescribed fee permitted by law.

8. Communications

We may periodically email you service-related announcements. We'll also send you emails related to your transactions. We may also send you marketing or promotional communications, but you can opt out of receiving subsequent marketing or promotional communications by clicking the link marked unsubscribe (or a similar phrasing) that’s included in those communications.

9. End User Information

9.1 Collection And Use Of End User Information. You may use the Services to create or publish Your Sites, and Your Sites may have End Users. We may collect, use or delete the same types of information described in Section 2, above, from your End Users, on your behalf and at your direction, and we treat such information in accordance with this Privacy Policy. We do this in order to enable you to use the Services, and to provide, improve and protect the Services.

9.2 Your Relationship With End Users. You can collect, use or delete your End Users’ information at any time. However, you're solely responsible for complying with any laws and regulations that apply to your End Users’ information, including without limitation the posting of your own privacy policy. We are not liable for your relationship with your End Users, and we are unable to provide you with any legal advice regarding such matters.

9.3 End User Payment Information. Your End Users’ payment information may be processed via third party eCommerce Payment Processors with which you integrate your Account, in accordance with such eCommerce Payment Processors’ terms and policies. We transmit your End Users’ complete payment information when they initially provide or update it, only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don’t collect or store your End Users’ payment information.

9.4 A Message For End Users. HugoFox has no direct relationship with End Users. If you’d like to make any requests regarding your personal information, please contact the owner of the site you’ve visited or used, as they control your data. They may then submit any such information requests to us, and we’ll respond to them. We retain your information in accordance with this Privacy Policy.

10. Modifications

We may modify this Privacy Policy from time to time and will post the most current version on our site. If a modification meaningfully reduces your rights, we'll notify you in accordance with the procedures set forth in our Terms and Conditions.

Last revised on: 7 February 2018