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Healthwatch NHS Complaints Support

Healthwatch Shropshire Offers New Service to Support NHS Complaints

Healthwatch Shropshire has launched a free and independent advocacy service to support people with complaints about the NHS. This includes anyone who receives NHS services in Shropshire and Shropshire residents who receive NHS services outside the county.

Jane Randall-Smith, Chief Officer of Healthwatch Shropshire, said: “If you are unhappy with the care and treatment that you, or someone else, is currently receiving or has received from the National Health Service we may be able to help you.

 “If you want to find out how to make an NHS complaint, we can give you enough information and advice so that you can pursue a complaint by yourself. However, if you would like help to make the complaint and get matters put right, we can offer you the support of an Independent Health Complaints Advocate who can support you through the process. The service is totally free and confidential,” she added.

Advocates will help to collect the relevant facts and issues to be highlighted as part of any complaint, provide support with writing letters to the appropriate people, and help to monitor the progress of a complaint with the organisation responsible.

Healthwatch Shropshire’s Independent Health Complaints Advocacy Service works within the NHS complaints regulations and can help people to use the NHS complaints service.

Anyone requiring information, advice, or an NHS Complaints Self Help Pack should call (01743) 237884, email or visit

Healthwatch Shropshire is the local independent champion for health and social care.

Notes for Editors:

Healthwatch Shropshire is one of a network of 148 Local Healthwatch in England.  It is supported by a national organisation, Healthwatch England.

In addition to the new advocacy service, it has a team working in community engagement, plus a volunteer programme, a visit programme to health and social care premises and an associate membership scheme to involve the public in its work.  It also has a signposting service to help people access health and social care services and support.


Jane Randall-Smith, Chief Officer      Tel: 01743 237884

Healthwatch Shropshire

4 The Creative Quarter, Shrewsbury Business Park, Shrewsbury, Shropshire, SY2 6LG

Tel: 01743 237884      Email