Accept and Continue

Cookies on this site

This site uses cookies. For more information, please see our privacy policy.
Skip to main content

Southern Water Freeze/Thaw Advice

By C Emmett (Parish Clerk) Upper Clatford

Thursday, 15 December 2022


Upper Clatford Contributor


With a thaw predicted to in the next few days, the most important thing is to ensure people know where their stop cock is located, should they need to turn the water off in the event of a burst. Where is my stop tap? (

With businesses closing for the Christmas holidays, we’re also urging business owners to turn of the water if their premises will be unoccupied over the holidays. For more tips on how to prepare for cold weather, visit: Retailer useful information (

There’s supporting information available at: Prepare your home for winter ( and How to stop your pipes freezing and bursting in cold winter weather ( We also post regular updates on our social channels – Twitter, Facebook, LinkedIn and Instagram.

In an emergency, customers can call us 24/7 on 0330 303 0368. Calls are charged at a local rate.

We have put in place a number changes across the business aimed at mitigating risk and improving our response to any incidents:

  • Early and frequent communications to customers
  • New measures to assess when severe weather is likely to have significant impact on water networks
  • A complete overhaul of our incident management system, from identifying the potential for an incident, through preparation stages and actual incident handling to post-event management.
  • Major investment to improve the resilience of our networks. In particular, we’ve added many more remote sensing devices to the water network to better monitor flows and deliver updates in real-time.
  • We’re also working more closely with Local Resilience Forums.

Contact Information

(Parish Clerk)

  • 07345 336756

Find Upper Clatford

Upper Clatford, Andover, Hampshire