Issues with used cars is the number one complaint to our Consumer Service. How can you make sure you’re buying the right car, from the right place?

There are steps you can take to avoid buying a car that’s been badly damaged, likely to break down, stolen or illegally altered. These involve proper checks which can save you time and money in the long run. Most importantly, you shouldn’t rush the process, there’s a lot in place to keep you safe and protected.

It’s better to buy from a trader - a business that sells cars - than a private seller or auction. The first step is to make sure the company is established, with both a good reputation and reviews.

You can check if the business is accredited by the Motor Ombudsman, which enforces its codes of practice and offers alternative dispute resolution if something goes wrong. The business may also belong to a trade association, so you can check if it offers any support.

Next, you should check the car’s history by asking the seller for the make and model, registration number, MOT test number and mileage. Use the DVLA’s free online vehicle information checker to make sure these details match the DVLA’s records. If you’re suspicious the seller has given you fake details, it’s best not to buy the car.

After this, you should check the car’s MOT and history on the free government website.

A private history check, which costs up to £20, will tell you valuable information about the car, like: whether or not its been reported stolen; in a serious accident; or written off, repaired and returned to the road. It will also tell you if the car displays the correct mileage.

Lastly, inspect the car in person, in daylight and when it’s dry. You should take a test drive - you’ll need to make sure you’re insured to do so. If you choose to buy from a private seller it’s best to do the inspection at their house, so you have a record of their address if anything goes wrong, and take someone you trust.

If you need more support, you can call the Citizens Advice Consumer Service on 0808 223 1133.

How can we help you?

Drop-in sessions (no appointment necessary):

Sittingbourne

Mondays 10am-12pm - Swale House

Tuesdays 11.30am-1.30pm - Murston Family Hub

Sheppey

Tuesdays 10am-12pm - Sheppey Gateway (except the second Tuesday of every month, which is held at Sheerness East Working Mens Club)

Faversham

Wednesdays & Fridays 10am-12pm - 43 Stone Street, Faversham

Telephone advice: Call Adviceline on freephone 0808 278 7979 (Monday-Friday 10am-3.30pm)

Email advice & specialist debt advice: Contact us online at canek.org.uk

Citizens Advice North East Kent operates across Canterbury district, Swale and Thanet. If you live or work in any of these areas we can support you. To stay up to date with our opening times, please visit canek.org.uk or follow us on Facebook.